2015
9:35 hours
Course Introduction Module 1: Troubleshooting Theory and Procedures
Lesson 1.1: Introduction to Troubleshooting
Lesson 1.2: Cisco’s Structured Troubleshooting Model
Lesson 1.3: Define the Problem
Lesson 1.4: Collect Information
Lesson 1.5: Analyze the Information
Lesson 1.6: Eliminate Potential Causes
Lesson 1.7: Propose a Hypothesis
Lesson 1.8: Test Hypothesis
Lesson 1.9: Solve and Document
Module 1: Interactive Exercise
Module 1 Review
Module 1 Glossary Quiz
Module 1 Quiz
Module 2: The Network Maintenance and Troubleshooting Toolkit
Lesson 2.1: Introduction to Network Maintenance
Lesson 2.2: Change Control Procedures
Lesson 2.3: Communication
Lesson 2.4: Documentation
Lesson 2.5: Managing Configuration Files
Lesson 2.6: Limiting show Command Output with Modifiers
Lesson 2.7: Hardware Diagnostic Commands
Lesson 2.8: SPAN Configuration
Lesson 2.9: NetFlow Configuration
Lesson 2.10: EEM Configuration
Module 2: Interactive Exercise
Module 2 Review
Module 2 Glossary Quiz
Module 2 Quiz
Module 3: Troubleshooting Layer 2 Issues
Lesson 3.1: Investigating the MAC Address Table and SDM Templates
Lesson 3.2: Troubleshooting VLAN Issues
Lesson 3.3: Troubleshooting IEEE 802.1Q Trunks
Lesson 3.4: Troubleshooting VTP
Lesson 3.5: Troubleshooting Spanning Tree Protocol (STP) Issues
Lesson 3.6: Troubleshooting EtherChannel Issues
Module 3: Interactive Exercise (Drag and drop misconfigurations to the issues they can cause.)
Module 3 Review
Module 3 Glossary Quiz
Module 2 Quiz
Module 4: Troubleshooting IP Addressing
Lesson 4.1: Determining IP Addresses of Clients
Lesson 4.2: Determining IP Addresses of Router Interfaces
Lesson 4.3: Checking IP Address Reachability
Lesson 4.4: Troubleshooting DHCPv4 Address Assignment
Lesson 4.5: Troubleshooting IPv6 Dynamic Address Assignment
Module 4: Interactive Exercise
Module 4 Review
Module 4 Glossary Quiz
Module 4 Quiz
Module 5: Troubleshooting Basic Routing Issues
Lesson 5.1: Troubleshooting IPv4 Static Routing
Lesson 5.2: Troubleshooting IPv6 Static Routing
Lesson 5.3: Troubleshooting RIPv2 Issues
Lesson 5.4: Troubleshooting RIPng Issues
Lesson 5.5: Troubleshooting HSRP Issues
Lesson 5.6: Troubleshooting VRRP Issues
Lesson 5.7: Troubleshooting GLBP Issues
Lesson 5.8: Troubleshooting FHRP Object Tracking Issues
Module 5: Interactive Exercise
Module 5 Review
Module 5 Glossary Quiz
Module 5 Quiz
Module 6: Troubleshooting EIGRP Issues
Lesson 6.1: Troubleshooting EIGRP Neighborship Formation
Lesson 6.2: Troubleshooting EIGRP Routing Issues
Lesson 6.3: Troubleshooting Named EIGRP
Module 6: Interactive Exercise
Module 6 Review
Module 6 Glossary Quiz
Module 6 Quiz
Module 7: Troubleshooting OSPF Issues
Lesson 7.1: Troubleshooting OSPFv2 Neighborship Formation
Lesson 7.2: Troubleshooting OSPFv2 Routing Issues
Lesson 7.3: Troubleshooting OSPFv3 – Classic Configuration
Lesson 7.4: Troubleshooting OSPFv3 – Address Families Configuration
Module 7: Interactive Exercise
Module 7 Review
Module 7 Glossary Quiz
Module 7 Quiz
Module 8: Troubleshooting Route Redistribution
Lesson 8.1: Review of Route Redistribution
Lesson 8.2: Troubleshooting Basic Route Redistribution
Lesson 8.3: Troubleshooting Route Redistribution with Multiple Redistribution Points
Lesson 8.4: IPv6 Route Redistribution Considerations
Module 8: Interactive Exercise
Module 8 Review
Module 8 Glossary Quiz
Module 8 Quiz
Module 9: Troubleshooting BGP Issues
Lesson 9.1: Troubleshooting BGP Neighborship Formation
Lesson 9.2: Reviewing BGP Path Selection
Lesson 9.3: Troubleshooting BGP Routing Issues
Lesson 9.4: Troubleshooting Multiprotocol BGP (MP-BGP) Issues
Module 9: Interactive Exercise
Module 9 Review
Module 9 Glossary Quiz
Module 9 Quiz
Module 10: Troubleshooting Cisco IOS Features
Lesson 10.1: Troubleshooting NTP Issues
Lesson 10.2: Troubleshooting Syslog and SNMP Issues
Lesson 10.3: Troubleshooting IP SLA Issues
Lesson 10.4: Troubleshooting Policy-Based Routing (PBR) Issues
Module 10: Interactive Exercise
Module 10 Review
Module 10 Glossary Quiz
Module 10 Quiz
Module 11: Troubleshooting Network Security Issues
Lesson 11.1: Troubleshooting Port Security Issues
Lesson 11.2: Troubleshooting VACLs
Lesson 11.3: Troubleshooting Private VLANs
Lesson 11.4: Troubleshooting Anti-Spoofing Features
Lesson 11.5: Troubleshooting GRE Tunnel Issues
Lesson 11.6: Troubleshooting AAA Authentication
Module 11: Interactive Exercise
Module 11 Review
Module 11 Glossary Quiz
Module 11 Quiz
Module 12: Troubleshooting Sample Case Studies
Lesson 12.1: Case Study #1
Lesson 12.2: Case Study #2
Lesson 12.3: Case Study #3
Lesson 12.4: Case Study #4
Module 12 Review
Module 13: Final Preparation
Lesson 13.1: How to Register for the Exam
Lesson 13.2: Study Strategies
Lesson 13.3: What to do on Exam Day
Module 13 Review
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